Customer Service Training Adviser

Closing Date: 11 February 2022

Category: Tourism

The Partner Organisation
The Tourism Authority of Kiribati (TAK) was established on 10 June 2019 under the aegis of the Ministry of Information, Communication, Transport and Tourism Development (MICTTD) and is governed by the Kiribati Tourism Act 2018.  The objectives of TAK are, among others, to promote the sustainable growth of tourism, increase its economic contribution and improve standards of living and wellbeing. 

The Assignment

The Kiribati International Visitor Survey conducted in 2019 confirmed that customer services do play an important role in influencing visitor satisfaction and ultimately the business’s success. 

To assist Kiribati tourism business enterprises to succeed, the Tourism Authority of Kiribati (TAK) seeks to develop and  implement a comprehensive tourism & hospitality customer services programme for the destination. TAK recommends that the programme reflect the Kiribati style of hospitality, centred around the bestowing of traditional blessing of Te Mauri, Te Raoi ao Te Tabomoa to all visitors.
This project proposes the engagement of an e-volunteer to develop training modules based on ‘the Mauri Way Programme’. This assignment will build on the work of a second VSA volunteer engaged as a Customer Service Programme Adviser. Training modules are required to deliver customer service training for tourism and other associated service-related sectors in Kiribati.

The Volunteer

We're looking for a volunteer with the following skills and experience:
  • Work experience as a Customer Service Trainer or similar role
  • Proven skills in designing learner modules, for both online and face-to-face training
  • Knowledge of Learning Management Software (LMS)
Other skills and experience that would be desirable are:
  • Experience in tourism/hospitality or customer service positions
  • Project management experience
  • Tourism development experience within the Pacific
  • Additional certification in training
About volunteering with VSA

VSA is New Zealand's largest and most experienced volunteering agency working in international development. We provide skilled Kiwi volunteers to support organisations in the Pacific and beyond through capacity building, both in country and virtually.

E-volunteers will receive a monthly honorarium to help cover the costs associated with undertaking the assignment.

Apply Now!

Apply for this amazing opportunity through our website. For more information on this assignment, email

To review the full assignment description please copy and paste the below link into your browser or if you are on the VSA website, please click on the download assignment description tab above.

We are looking for a volunteer with:

  • Work from the comfort of your own home
  • 6-month, part-time assignment (5-20 hours per week)
  • Exciting opportunity to make a difference for the tourism industry in Kiribati